Alerts

TABLE OF CONTENTS

Navigation
Layout
- Mobile View
- Desktop View
Tagging
- Tagging Multiple Alerts
Filters

To reach the Alerts dashboard use the menu:

On desktop it will look like this in the top right:
On mobile it will look like this in the top left:

Then select Alerts

Layout

Mobile View

Desktop View

Tagging

Tagging alerts helps the system learn and improves performance. To tag an alert click the "Add Tag" button next to each alert. On mobile you may need to tap the blue cross on the left side to expand the alert before you can see the add tag button.

Before Expansion:

After expansion:

Once you have clicked "Add Tag" then select the appropriate tag from:

Tag	Explanation
False Alert	No leak occurred, maybe you just took an extra long shower
Acceptable Leak	You know you've got something leaking but it's too difficult/expensive to fix so you're going to live with it
Leak	Definitely a leak, you're going to fix it and you don't want the system to think this is normal usage
Leak Fixed	Was a leak, but you've fixed it now and everything is back to normal

Leaks will stay on your dashboard until you mark them as fixed. Everything else will be archived once you have tagged it.

The tagging process may take a little time to complete, you'll see "Tagging" on screen to let you know it's still going.

Once the tagging process completes successfully you will see the assigned tag, with an "Update Tag" button.

If for any reason the process does not complete you will get a additional information on what to do below the table. For example if the device's subscription has lapsed you will be provided with information to renew.

Tagging Multiple Alerts

You can tag multiple alerts at once by selecting rows instead of using the Add Tag button. Simply click anywhere in the row that is not a button to select it. Selected rows will be highlighted.

Once you have selected the rows to tag, use the buttons below the table (False Alert etc) to tag all the selected rows at once.

Filters

If you have many alerts on your dashboard you may need to use the filters to find what you are looking for. You can use the simple text search on the top right side of the table.

Alternatively click on View Additional Filters to use make use of standardised options such as filtering by event type.