FlowReporter Privacy Policy

Date of current version: 04/11/2023

At Quensus, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

This Privacy Policy applies to the FlowReporter app, the web app located at FlowReporter.com and the website docs.FlowReporter.com (hereinafter, “FlowReporter”, “us”, or “we”).

This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Who are we?

We’re Quensus, our mission is to provide a more sustainable future for our clean water supply, bringing user-friendly, professional water management solutions to customers in enterprise corporations, small businesses, and the public sector. Quensus is a limited company (no. 09530781). The registered address is Strelley Hall, Nottingham NG8 6PE.

What type of information is collected from you?

FlowReporter Users

We obtain information about you when you register to use the app, FlowReporter.

The personal information we collect might include your name, address, email address, IP address, device information, and information regarding your water consumption. If you make a purchase online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Other information, which is collected automatically, is your water usage data. This data is necessary to deliver our core services.

How is your information used?

We may use your information to:

• provide certain software features, such as remote notification email and SMS;
• conduct performance monitoring, to improve security, and to diagnose faults;
• to carry out our obligations arising from any contracts entered into by you and us;
• process orders that you have submitted;
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you. These may include information about service updates, product enhancements, or promotions.

The online service uses automated decision-making abilities to notify you of any problems, specifically with your water supply using data obtained from your water usage. This is necessary to deliver our core services.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

The online service uses automated decision-making abilities to notify you of any problems, specifically with your water supply using data obtained from your water usage. This is necessary to deliver our core services.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties without your explicit permission.

We will not share your information with third parties for marketing purposes without your explicit permission.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to provide you with complimentary services). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service unless we are required to do so by law, for example, through a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online payment pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How you can access and update your information

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time in your online account at FlowReporter.com, or by contacting us by email: info@quensus.com or by telephone: 01159061297.

You can review and correct the information that we hold about you in your online account at FlowReporter.com, or by contacting us by email: info@quensus.com or by telephone: 01159061297.

You have the right to ask for a copy of the information Quensus hold about you (we may charge £10 for information requests) to cover our costs in providing you with a full account of the information we hold about you.

How you can delete your information

You can delete your account and all relevant information held by us by clicking "Request Account Deletion" under Account Settings in the FlowReporter app, in your online account at FlowReporter.com, or by contacting us by email: info@quensus.com or by telephone: 01159061297.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in the address bar of web browsers such as Google Chrome.

Non-sensitive details (your email address etc.) are stored as standard practice on a server connected to the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Sensitive details (your passwords etc.) are stored in encrypted forms and cannot be read by Quensus. You are responsible for keeping your password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’

Like many other websites, the Quensus website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Duration of Processing

We will store your usage data until such time when you withdraw your consent for us to do so. All other data as specified above will be retained for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain information as required by law.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Right to complain

If you are unhappy with anything set out in this document, you have a right to complain to the Information Commissioner’s Office (ICO), details are available at https://ico.org.uk/concerns/

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.

Privacy Policy Changes

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@quensus.com or by writing to Quensus, Strelley Hall, Nottingham NG8 6PE. Alternatively, you can telephone 01159061297.

Data Protection Officer Contact: Dan Simmons